Multi-tenant by design. Customers browse the service catalogue, submit incidents and change requests, approve estimates, and track delivery — while your Platform Team triages, assigns and reports across every account from a single workspace.
Row-level security enforces that every organization sees only its own requests, comments, attachments and audit trail.
Incidents, service requests, changes, advisory and improvement proposals — one model, one timeline, one source of truth.
Customers see SLA status and credits; the Platform Team sees triage, assignment, workload and approvals across every account.